How long will you store my project?

Projects assigned to a client (created or edited after logging in on the website),that are in the Cart or have been ordered, but not yet paid for, are stored on our server for 90 days. Each time you save the project in the cart, its storage time will be extended by another 90 days. When this time expires the projects are removed. In the case of a project that has been paid for, the storage time is:

400 days for all projects excluding prints
60 days for prints

Get in touch

Can't find your solution in the Help Center? Use the form below or call us directly! We look forward to assisting you!

+1 929 666 4601

Telephone charges may apply.

 

Monday - Friday from 6:00 AM to 11:00 AM ET

Contact

Maximum 6 files.
2 MB limit.
Allowed types: gif jpg png svg.

 

We do not accept complaints based on the following arguments:

  • individual customer's taste
  • the difference in colour or brightness between the final product and the colour or brightness displayed on the customer's monitor
  • discrepancies related to the aspect ratio of the graphics to the selected format, or files damaged by the user during the creation of the project (e.g. too poor image resolution or too large images)

Bulk orders

Min. 20, max. 40
Min. 28, max. 160
Min. 3